Redesigning EMIS Mobile Into a Real-Time Branch Performance Dashboard
Redesigning EMIS Mobile Into a Real-Time Branch Performance Dashboard
Redesigning EMIS Mobile Into a Real-Time Branch Performance Dashboard
About Project
About Project
About Project
EMIS is Suvarna’s internal mobile application designed for branch and operations teams to track orders, tests, revenue, cancellations, and department performance across diagnostic centres daily efficiently.
As usage grew, EMIS workflows became difficult due to data shown in many places, unclear summaries, and inconsistent layouts, making daily monitoring slower and increasing dependence on offline reports.
Our redesign focused on creating a clear, real-time operations dashboard that improves visibility, reduces reporting effort, and helps branch teams make faster, data-driven decisions daily confidently.
EMIS is Suvarna’s internal mobile application designed for branch and operations teams to track orders, tests, revenue, cancellations, and department performance across diagnostic centres daily efficiently.
As usage grew, EMIS workflows became difficult due to data shown in many places, unclear summaries, and inconsistent layouts, making daily monitoring slower and increasing dependence on offline reports.
Our redesign focused on creating a clear, real-time operations dashboard that improves visibility, reduces reporting effort, and helps branch teams make faster, data-driven decisions daily confidently.
About Project
Health Care
Team
Varun kashetty, S.Madhumala
Subscription Category
Quick win
Project start Year
December 2024
Business Challenges
Business Challenges
Business Challenges
Low Retention Across Modules
Low Retention Across Modules
Low Retention Across Modules
Unclear workflows and inconsistent screens led teams to bypass modules, reducing feature usage and system-wide operational efficiency.
Unclear workflows and inconsistent screens led teams to bypass modules, reducing feature usage and system-wide operational efficiency.
Unclear workflows and inconsistent screens led teams to bypass modules, reducing feature usage and system-wide operational efficiency.
Stuck in a Loop, Growth Stagnation
Stuck in a Loop, Growth Stagnation
Stuck in a Loop, Growth Stagnation
Operational delays and repeated manual work limited scalability, slowing decision-making and overall diagnostic center performance growth.
Operational delays and repeated manual work limited scalability, slowing decision-making and overall diagnostic center performance growth.
Operational delays and repeated manual work limited scalability, slowing decision-making and overall diagnostic center performance growth.
Heavy training Requirement
Heavy training Requirement
Complex interfaces and unclear actions increased training time, operational dependency, and slowed daily execution across laboratory teams.
Complex interfaces and unclear actions increased training time, operational dependency, and slowed daily execution across laboratory teams.
Heavy training Requirement
Complex interfaces and unclear actions increased training time, operational dependency, and slowed daily execution across laboratory teams.
Our Approach
Our Approach
Our Approach
User Flow
We mapped EMIS end-to-end lab workflows to understand daily operations and identify bottlenecks across teams. Manual handoffs were reduced by streamlining sample intake, processing, approvals, and reporting. This ensured clear status tracking, faster execution, and reliable, compliant diagnostic operations.
User Flow
We mapped EMIS end-to-end lab workflows to understand daily operations and identify bottlenecks across teams. Manual handoffs were reduced by streamlining sample intake, processing, approvals, and reporting. This ensured clear status tracking, faster execution, and reliable, compliant diagnostic operations.
User Flow
We mapped EMIS end-to-end lab workflows to understand daily operations and identify bottlenecks across teams. Manual handoffs were reduced by streamlining sample intake, processing, approvals, and reporting. This ensured clear status tracking, faster execution, and reliable, compliant diagnostic operations.
Key Problems
Key Problems
Key Problems
Crowded and Time-Consuming Billing Overview
Crowded and Time-Consuming Billing Overview
Crowded and Time-Consuming Billing Overview
The billing screen showed a long list of patient entries with dense text and repeated information. Key details like patient name, bill amount, and date were not easy to spot at a glance.
With minimal visual hierarchy and no clear summaries or grouping, doctors had to scroll and read each entry carefully. This made checking bills slow and inefficient during busy clinical hours.
The billing screen showed a long list of patient entries with dense text and repeated information. Key details like patient name, bill amount, and date were not easy to spot at a glance.
With minimal visual hierarchy and no clear summaries or grouping, doctors had to scroll and read each entry carefully. This made checking bills slow and inefficient during busy clinical hours.
Hard-to-Scan Report Listing
Hard-to-Scan Report Listing
Hard-to-Scan Report Listing
The old reports screen grouped patient reports only by test type, without clear emphasis on patient details, status, or priority. Important information like billing state or report timing was easy to miss at a glance.
With minimal visual hierarchy and limited separation between records, doctors had to read each entry carefully to understand context. This slowed report review and made routine tracking more time-consuming.
The old reports screen grouped patient reports only by test type, without clear emphasis on patient details, status, or priority. Important information like billing state or report timing was easy to miss at a glance.
With minimal visual hierarchy and limited separation between records, doctors had to read each entry carefully to understand context. This slowed report review and made routine tracking more time-consuming.
Key Solutions
Key Solutions
Key Solutions
Clear and Easy-to-Use Task List
Clear and Easy-to-Use Task List
Clear and Easy-to-Use Task List
We redesigned the billing screen with a clean card layout that highlights the most important details at a glance, such as patient name, bill amount, and test count. Information is now structured to reduce reading effort.
Completed and pending bills are clearly separated using green and red card borders. This visual distinction helps doctors instantly identify status, review priorities, and track payments without scanning the entire list.
We redesigned the billing screen with a clean card layout that highlights the most important details at a glance, such as patient name, bill amount, and test count. Information is now structured to reduce reading effort.
Completed and pending bills are clearly separated using green and red card borders. This visual distinction helps doctors instantly identify status, review priorities, and track payments without scanning the entire list.
Focused, Test-Grouped Report Layout
Focused, Test-Grouped Report Layout
Focused, Test-Grouped Report Layout
We redesigned the reports screen to group patient reports clearly by test type, making it easy to understand what tests were taken and their current status. Important details are now visible without extra taps.
Each report includes a clear download option, allowing doctors to view and download the report in one place. This removes repeated navigation and makes report access faster and more reliable.
We redesigned the reports screen to group patient reports clearly by test type, making it easy to understand what tests were taken and their current status. Important details are now visible without extra taps.
Each report includes a clear download option, allowing doctors to view and download the report in one place. This removes repeated navigation and makes report access faster and more reliable.
Fixing Key Interface Elements for Faster, Smarter Use
Fixing Key Interface Elements for Faster, Smarter Use
Fixing Key Interface Elements for Faster, Smarter Use
New Branch Business Summary Card
New Branch Business Summary Card
New Branch Business Summary Card
We transformed a dense, multi-row summary into a focused branch card highlighting key metrics instantly for faster business understanding.
We transformed a dense, multi-row summary into a focused branch card highlighting key metrics instantly for faster business understanding.
New Patient Billing Overview Card
New Patient Billing Overview Card
New Patient Billing Overview Card
We redesigned the card to surface patient details, test count, billing status, and timelines in a structured, scannable layout.
We redesigned the card to surface patient details, test count, billing status, and timelines in a structured, scannable layout.
New Patient Billing Status Card
New Patient Billing Status Card
New Patient Billing Status Card
We redesigned the card to present patient name, admission number, test count, amount, and completion status in one structured view.
We redesigned the card to present patient name, admission number, test count, amount, and completion status in one structured view.
Business Impact
Business Impact
Business Impact
Less Training Time
Less Training Time
Less Training Time
Standardized screens and guided workflows helped lab teams understand processes quickly, reducing onboarding time and repeated training efforts.
Standardized screens and guided workflows helped lab teams understand processes quickly, reducing onboarding time and repeated training efforts.
Standardized screens and guided workflows helped lab teams understand processes quickly, reducing onboarding time and repeated training efforts.
Faster Task Completion
Faster Task Completion
Faster Task Completion
Clear task sequencing and status-driven screens enabled teams to process samples, update stages, and complete daily operations faster.
Clear task sequencing and status-driven screens enabled teams to process samples, update stages, and complete daily operations faster.
Clear task sequencing and status-driven screens enabled teams to process samples, update stages, and complete daily operations faster.
Fewer Support Tickets
Fewer Support Tickets
Fewer Support Tickets
Improved visibility across sample stages and predictable actions reduced follow-ups, errors, and reliance on supervisors for routine clarifications.
Improved visibility across sample stages and predictable actions reduced follow-ups, errors, and reliance on supervisors for routine clarifications.
Improved visibility across sample stages and predictable actions reduced follow-ups, errors, and reliance on supervisors for routine clarifications.
Make your product the one users recommend!
Make your product the one users recommend!
Make your product the one users recommend!
