Redesigning Phlebo Into a Reliable Sample Collection Application
Redesigning Phlebo Into a Reliable Sample Collection Application
Redesigning Phlebo Into a Reliable Sample Collection Application
About Project
About Project
About Project
Phlebo is Suvarna’s mobile application built for phlebotomists to manage sample collection requests, routes, schedules, and on-ground tasks during daily diagnostic operations.
Over time, the app became hard to use due to poor information structure, unclear task order, and inconsistent screens, slowing collections and increasing reliance on coordination teams.
Our goal was to simplify Phlebo’s field workflows with a clear, task-driven structure. The redesign improved visibility, reduced coordination effort, and helped phlebotomists complete collections faster and more confidently.
Phlebo is Suvarna’s mobile application built for phlebotomists to manage sample collection requests, routes, schedules, and on-ground tasks during daily diagnostic operations.
Over time, the app became hard to use due to poor information structure, unclear task order, and inconsistent screens, slowing collections and increasing reliance on coordination teams.
Our goal was to simplify Phlebo’s field workflows with a clear, task-driven structure. The redesign improved visibility, reduced coordination effort, and helped phlebotomists complete collections faster and more confidently.
About Project
Health Care
Team
Varun kashetty, S.Madhumala
Subscription Category
Quick win
Project start Year
December 2024
Business Challenges
Business Challenges
Business Challenges
Low Retention Across Modules
Low Retention Across Modules
Low Retention Across Modules
Inconsistent navigation and unclear task sequencing led phlebotomists to avoid features, relying on manual coordination instead.
Inconsistent navigation and unclear task sequencing led phlebotomists to avoid features, relying on manual coordination instead.
Inconsistent navigation and unclear task sequencing led phlebotomists to avoid features, relying on manual coordination instead.
Stuck in a Loop, Growth Stagnation
Stuck in a Loop, Growth Stagnation
Stuck in a Loop, Growth Stagnation
Ongoing inefficiencies in Phlebo operations caused delays, frequent errors, and limited scalability of daily sample collection workflows.
Ongoing inefficiencies in Phlebo operations caused delays, frequent errors, and limited scalability of daily sample collection workflows.
Ongoing inefficiencies in Phlebo operations caused delays, frequent errors, and limited scalability of daily sample collection workflows.
Heavy training Requirement
Heavy training Requirement
Complex screens and unclear actions required repeated training, increasing dependency on supervisors and slowing field execution.
Complex screens and unclear actions required repeated training, increasing dependency on supervisors and slowing field execution.
Heavy training Requirement
Complex screens and unclear actions required repeated training, increasing dependency on supervisors and slowing field execution.
Our Approach
Our Approach
Our Approach
User Flow
We mapped Phlebo’s end-to-end field workflows to understand daily operations and on-ground realities. This helped identify problem areas, reduce manual dependency, and simplify assignments, navigation, sample collection, and handovers. As a result, phlebotomists complete tasks faster, more accurately, and with minimal operational delays.
User Flow
We mapped Phlebo’s end-to-end field workflows to understand daily operations and on-ground realities. This helped identify problem areas, reduce manual dependency, and simplify assignments, navigation, sample collection, and handovers. As a result, phlebotomists complete tasks faster, more accurately, and with minimal operational delays.
User Flow
We mapped Phlebo’s end-to-end field workflows to understand daily operations and on-ground realities. This helped identify problem areas, reduce manual dependency, and simplify assignments, navigation, sample collection, and handovers. As a result, phlebotomists complete tasks faster, more accurately, and with minimal operational delays.
Key Problems
Key Problems
Key Problems
Difficult to Manage Pending Sample Collections
Difficult to Manage Pending Sample Collections
Difficult to Manage Pending Sample Collections
The pending list showed many patient cards with too much information and no clear structure. Important details like pickup time, location, and current status were hard to notice quickly, forcing phlebotomists to read each card carefully.
Because statuses were not clearly highlighted and all cards looked similar, it was difficult to track which collection was next or already in progress. This slowed field work, increased mental effort, and made daily sample collection less efficient.
The pending list showed many patient cards with too much information and no clear structure. Important details like pickup time, location, and current status were hard to notice quickly, forcing phlebotomists to read each card carefully.
Because statuses were not clearly highlighted and all cards looked similar, it was difficult to track which collection was next or already in progress. This slowed field work, increased mental effort, and made daily sample collection less efficient.
Confusing Billing Details Screen
Confusing Billing Details Screen
Confusing Billing Details Screen
The billing screen showed too much information in a small space with no clear structure. Patient details, address, test names, and amounts were all packed together, making the screen hard to read quickly.
Important details like the test name, total amount, and collection time were not clearly highlighted. Phlebotomists had to carefully read every line, which slowed their work and made field tasks more difficult.
The billing screen showed too much information in a small space with no clear structure. Patient details, address, test names, and amounts were all packed together, making the screen hard to read quickly.
Important details like the test name, total amount, and collection time were not clearly highlighted. Phlebotomists had to carefully read every line, which slowed their work and made field tasks more difficult.
Key Solutions
Key Solutions
Key Solutions
Clear and Easy-to-Use Task List
Clear and Easy-to-Use Task List
Clear and Easy-to-Use Task List
We redesigned the pending list to give phlebotomists a clean, structured view of their daily collections. Each card now clearly shows patient details, tests to be collected, and payment information in a predictable layout that is easy to scan at a glance.
By grouping related information and removing unnecessary clutter, the screen reduces reading effort and decision time. This allows phlebotomists to quickly understand what needs to be done, move between tasks smoothly, and complete collections more efficiently without confusion or delays.
We redesigned the pending list to give phlebotomists a clean, structured view of their daily collections. Each card now clearly shows patient details, tests to be collected, and payment information in a predictable layout that is easy to scan at a glance.
By grouping related information and removing unnecessary clutter, the screen reduces reading effort and decision time. This allows phlebotomists to quickly understand what needs to be done, move between tasks smoothly, and complete collections more efficiently without confusion or delays.
Clear and Structured Billing View
Clear and Structured Billing View
Clear and Structured Billing View
We redesigned the billing screen to present all payment and test details in a clean, well-organized layout. Patient information, collection time, test list, and charges are now easy to scan at a glance.
Amounts collected online and in cash are clearly separated, with totals and balances highlighted. This structure helps phlebotomists quickly verify details, reduce manual checks, and complete handovers with confidence and speed.
We redesigned the billing screen to present all payment and test details in a clean, well-organized layout. Patient information, collection time, test list, and charges are now easy to scan at a glance.
Amounts collected online and in cash are clearly separated, with totals and balances highlighted. This structure helps phlebotomists quickly verify details, reduce manual checks, and complete handovers with confidence and speed.
Fixing Key Interface Elements for Faster, Smarter Use
Fixing Key Interface Elements for Faster, Smarter Use
Fixing Key Interface Elements for Faster, Smarter Use
New Samples Billing Card
New Samples Billing Card
New Samples Billing Card
We transformed a dense, hard-to-read bill view into a clear summary showing tests, amounts, and payment breakdown clearly.
We transformed a dense, hard-to-read bill view into a clear summary showing tests, amounts, and payment breakdown clearly.
New Collection Requests Card
New Collection Requests Card
New Collection Requests Card
The card was redesigned to surface contact, timing, and distance clearly, enabling faster decisions and quicker acceptance of collection requests.
The card was redesigned to surface contact, timing, and distance clearly, enabling faster decisions and quicker acceptance of collection requests.
New Collection Summary Dashboard Card
New Collection Summary Dashboard Card
New Collection Summary Dashboard Card
The summary evolved from basic counts to visual insights, clearly highlighting daily performance, order status, and collection trends at a glance.
The summary evolved from basic counts to visual insights, clearly highlighting daily performance, order status, and collection trends at a glance.
Business Impact
Business Impact
Business Impact
Less Training Time
Less Training Time
Less Training Time
Consistent layouts and guided workflows reduced onboarding effort, enabling phlebotomists to start field tasks confidently with minimal training.
Consistent layouts and guided workflows reduced onboarding effort, enabling phlebotomists to start field tasks confidently with minimal training.
Consistent layouts and guided workflows reduced onboarding effort, enabling phlebotomists to start field tasks confidently with minimal training.
Faster Task Completion
Faster Task Completion
Faster Task Completion
Clear task ordering and streamlined assignment, collection, and update flows helped phlebotomists complete daily sample collections faster.
Clear task ordering and streamlined assignment, collection, and update flows helped phlebotomists complete daily sample collections faster.
Clear task ordering and streamlined assignment, collection, and update flows helped phlebotomists complete daily sample collections faster.
Fewer Support Tickets
Fewer Support Tickets
Fewer Support Tickets
Predictable screens and clear status visibility reduced errors, follow-ups, and dependency on supervisors for routine task clarifications.
Predictable screens and clear status visibility reduced errors, follow-ups, and dependency on supervisors for routine task clarifications.
Predictable screens and clear status visibility reduced errors, follow-ups, and dependency on supervisors for routine task clarifications.
Make your product the one users recommend!
Make your product the one users recommend!
Make your product the one users recommend!
