Redesigning UREMR Into a High Performance Diagnostic Application
Redesigning UREMR Into a High Performance Diagnostic Application
Redesigning UREMR Into a High Performance Diagnostic Application
About Project
About Project
About Project
UREMR (Unified Reports & Electronic Medical Records) is Suvarna’s mobile app for booking lab tests, viewing reports, managing family profiles, and tracking diagnostic history in one place.
Over time, the app became hard to use due to scattered actions, unclear flows, and inconsistent information. Core tasks like booking tests or viewing reports required multiple steps, frustrating users and support teams.
Our goal was to simplify UREMR’s end-to-end journey with a clean, predictable structure. The redesign improved clarity, reduced effort, highlighted key actions, and enabled faster, more confident task completion.
UREMR (Unified Reports & Electronic Medical Records) is Suvarna’s mobile app for booking lab tests, viewing reports, managing family profiles, and tracking diagnostic history in one place.
Over time, the app became hard to use due to scattered actions, unclear flows, and inconsistent information. Core tasks like booking tests or viewing reports required multiple steps, frustrating users and support teams.
Our goal was to simplify UREMR’s end-to-end journey with a clean, predictable structure. The redesign improved clarity, reduced effort, highlighted key actions, and enabled faster, more confident task completion.
About Project
Health Care
Team
Varun kashetty, S.Madhumala
Subscription Category
Quick win
Project start Year
December 2024
Business Challenges
Business Challenges
Business Challenges
Low Retention Across Modules
Low Retention Across Modules
Low Retention Across Modules
Unclear navigation, inconsistent patterns, and poorly structured tasks caused users to abandon critical flows like bookings, reports, and tracking.
Unclear navigation, inconsistent patterns, and poorly structured tasks caused users to abandon critical flows like bookings, reports, and tracking.
Unclear navigation, inconsistent patterns, and poorly structured tasks caused users to abandon critical flows like bookings, reports, and tracking.
Stuck in a Loop, Growth Stagnation
Stuck in a Loop, Growth Stagnation
Stuck in a Loop, Growth Stagnation
Existing usability issues within UREMR caused frequent errors, high support dependency, and low trust—limiting adoption and sustained usage.
Existing usability issues within UREMR caused frequent errors, high support dependency, and low trust—limiting adoption and sustained usage.
Existing usability issues within UREMR caused frequent errors, high support dependency, and low trust—limiting adoption and sustained usage.
Heavy training Requirement
Heavy training Requirement
Non-intuitive screens and workflows required constant guidance, increasing errors, slowing operations, and reducing daily efficiency.
Non-intuitive screens and workflows required constant guidance, increasing errors, slowing operations, and reducing daily efficiency.
Heavy training Requirement
Non-intuitive screens and workflows required constant guidance, increasing errors, slowing operations, and reducing daily efficiency.
Our Approach
Our Approach
Our Approach
User Flow
We mapped every key user journey within the UREMR app—from booking tests and selecting centers to viewing reports, trends, and managing profiles. This helped us spot where users got confused, took extra steps, or struggled to move forward while completing common tasks.
User Flow
We mapped every key user journey within the UREMR app—from booking tests and selecting centers to viewing reports, trends, and managing profiles. This helped us spot where users got confused, took extra steps, or struggled to move forward while completing common tasks.
User Flow
We mapped every key user journey within the UREMR app—from booking tests and selecting centers to viewing reports, trends, and managing profiles. This helped us spot where users got confused, took extra steps, or struggled to move forward while completing common tasks.
Key Problems
Key Problems
Key Problems
Confusing and Overwhelming Test Selection Screen
Confusing and Overwhelming Test Selection Screen
Confusing and Overwhelming Test Selection Screen
The earlier test-booking screen displayed a long, unstructured list of tests with no clear hierarchy. Important details like pricing, test purpose, or inclusions were not easy to scan, forcing users to read line by line to understand their options.
With limited visual cues, no grouping of related tests or packages, and repetitive “Add” actions, users struggled to compare choices or feel confident in their selection. This increased decision time, confusion, and dependency on external guidance for what should have been a simple booking flow.
The earlier test-booking screen displayed a long, unstructured list of tests with no clear hierarchy. Important details like pricing, test purpose, or inclusions were not easy to scan, forcing users to read line by line to understand their options.
With limited visual cues, no grouping of related tests or packages, and repetitive “Add” actions, users struggled to compare choices or feel confident in their selection. This increased decision time, confusion, and dependency on external guidance for what should have been a simple booking flow.
Fragmented and Hard-to-Interpret Reports & Trends Experience
Fragmented and Hard-to-Interpret Reports & Trends Experience
Fragmented and Hard-to-Interpret Reports & Trends Experience
The reports screen presented medical records as a long, unstructured list with minimal context, making it difficult for users to locate specific reports or understand their relevance.
The trends and analytics screen added further confusion by showing complex charts without clear explanations, labels, or actionable insights. Family member data was visually crowded, making it hard to switch between individuals or interpret who the data belonged to.
The reports screen presented medical records as a long, unstructured list with minimal context, making it difficult for users to locate specific reports or understand their relevance.
The trends and analytics screen added further confusion by showing complex charts without clear explanations, labels, or actionable insights. Family member data was visually crowded, making it hard to switch between individuals or interpret who the data belonged to.
Key Solutions
Key Solutions
Key Solutions
Faster, Simpler Way to Book Diagnostic Tests
Faster, Simpler Way to Book Diagnostic Tests
Faster, Simpler Way to Book Diagnostic Tests
We redesigned the test-booking experience to make browsing and selecting tests quick, clear, and stress-free. By organizing tests and packages into a clean, scannable layout, highlighting discounts, report timelines, and key inclusions, users can easily compare options without confusion.
Clear search, filters, and add-to-cart actions reduce effort and decision time, helping users book the right tests confidently in just a few steps.
We redesigned the test-booking experience to make browsing and selecting tests quick, clear, and stress-free. By organizing tests and packages into a clean, scannable layout, highlighting discounts, report timelines, and key inclusions, users can easily compare options without confusion.
Clear search, filters, and add-to-cart actions reduce effort and decision time, helping users book the right tests confidently in just a few steps.
Meaningful Health Insights, Made Simple
Meaningful Health Insights, Made Simple
Meaningful Health Insights, Made Simple
We redesigned the Reports & Analysis screen by restructuring data, grouping related information, and introducing clean visual charts that highlight changes clearly.
Users can now switch between family profiles, compare past results, and understand health trends without confusion. This improved clarity reduces support dependency and helps every user interpret their reports with confidence.
We redesigned the Reports & Analysis screen by restructuring data, grouping related information, and introducing clean visual charts that highlight changes clearly.
Users can now switch between family profiles, compare past results, and understand health trends without confusion. This improved clarity reduces support dependency and helps every user interpret their reports with confidence.
Fixing Key Interface Elements for Faster, Smarter Use
Fixing Key Interface Elements for Faster, Smarter Use
Fixing Key Interface Elements for Faster, Smarter Use
New Order History Card
New Order History Card
New Order History Card
We transformed an under-informative order card into a clear, structured timeline that improves visibility, understanding, usability, and adoption.
We transformed an under-informative order card into a clear, structured timeline that improves visibility, understanding, usability, and adoption.
New Test Booking Card
New Test Booking Card
New Test Booking Card
We evolved a minimal test card into a rich, scannable layout highlighting benefits, pricing, timelines, and actions for confident selection.
We evolved a minimal test card into a rich, scannable layout highlighting benefits, pricing, timelines, and actions for confident selection.
New Health Trend Analytics Card
New Health Trend Analytics Card
New Health Trend Analytics Card
We transformed unclear charts into readable trend graphs showing ranges, timelines, and changes, helping users understand health progress.
We transformed unclear charts into readable trend graphs showing ranges, timelines, and changes, helping users understand health progress.
Business Impact
Business Impact
Business Impact
Less Training Time
Less Training Time
Less Training Time
Consistent layouts and guided task flows in UREMR reduced onboarding effort, enabling staff to start working confidently with minimal training.
Consistent layouts and guided task flows in UREMR reduced onboarding effort, enabling staff to start working confidently with minimal training.
Consistent layouts and guided task flows in UREMR reduced onboarding effort, enabling staff to start working confidently with minimal training.
Faster Task Completion
Faster Task Completion
Faster Task Completion
Clear task prioritization and streamlined booking, reporting, and tracking flows helped UREMR users complete daily diagnostic tasks significantly faster.
Clear task prioritization and streamlined booking, reporting, and tracking flows helped UREMR users complete daily diagnostic tasks significantly faster.
Clear task prioritization and streamlined booking, reporting, and tracking flows helped UREMR users complete daily diagnostic tasks significantly faster.
Fewer Support Tickets
Fewer Support Tickets
Fewer Support Tickets
Improved clarity, predictable interactions, and reduced errors in UREMR lowered user confusion and cut recurring support requests substantially.
Improved clarity, predictable interactions, and reduced errors in UREMR lowered user confusion and cut recurring support requests substantially.
Improved clarity, predictable interactions, and reduced errors in UREMR lowered user confusion and cut recurring support requests substantially.
Make your product the one users recommend!
Make your product the one users recommend!
Make your product the one users recommend!
